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PRIVACY POLICY


Details about us: We are Bailey and Staples a local online estate and letting agent and you will find our contact details on the "Contact us" section of this website.

What information do we collect about you:
Tenant - We collect your contact details, identification, details of employment, past rental history and other personal/family details relevant for moving into a property. Landlord - We collect your contact details, identification, details for payments and details of the property we will be managing for you. Vendor - We collect your contact details, identification and details of the property we will be marketing for you. Buyer/Investor - We collect your contact details, identification, details of your property requirements and proof of funds. Any other contacts or contractors - We collect your contact details, details of services you provide, details of any relevant insurances held etc.

Why do we collect this information: We collect this information to provide you with the relevant service you have requested from us or for us to use your services. We also need details to be able to contact you and any identification is to prevent fraud.

Who might we share your information with: You can be assured that we will not pass your personal information to any third parties without consent and we will take all reasonable care to keep your personal details safe and secure. The only exceptions being:
- Where we have your permission
- Where we must do so when it is required by law; with local council, police or fraud prevention agencies for example
- Where we must do so as part of the services provided such as Quick Ref (for referencing and credit checking), The DPS (for your deposit), Utility companies, solicitors, mortgage companies and surveyors.

What do we do with your information:
We use your information to:
- Provide our services to you
- Prevent and detect crime/fraud
- Refence and credit check you (tenants only)
- Understand your needs and requirements
And these will be stored on our secure systems with only Bailey and Staples having access to these records.

How Long do we keep hold of your information: We will store your information for the duration of the services that we provide to you. If you were to discontinue to use our services and the contracts cease, then we would archive your data and permanently delete it after a certain period of time dependent on what services you have used with us. For more information please see our Data Retention Policy Here.

How Can I access the information you hold about me: You can request details about the information we hold on you, you can do this by emailing us at info@baileyandstaples.co.uk

YOUR RIGHTS
The right to rectification:
If any data we hold regarding you is incorrect, you may request a correction to your data at any time.

The right to restrict processing and The right to object:
You may also request that we cease processing your data at any time or to object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received.

The right to data portability:
You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format, should you require us to do so.

The right to erasure:
You also have the right to request that we delete any or all personal data Bailey and Staples holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time should this be the case.

COOKIES
How We Use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience. You can delete existing cookies off your hard drive and choose to block new cookies from our website. You can find out more or how to block cookies by visiting www.allaboutcookies.org.

About The Cookies We Use
The following cookies are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously):
Funtional Cookies will - Track the pages you visit via Google Analytics
Targeting Cookies will - Allow you to share pages
This website will not - Share any personal information with third parties

Click here to revoke the Cookie consent you may have already given to this site

COMPLAINTS
If for any reason you are unhappy and wish to lodge a complaint, please see our Procedure for Complaints Here. Also please find the PRS Consumer Complaints leaflet Here. Or you can visit the PRS website for more information here:

PRS
If you have a complaint specific to the use of your data then you can contact the Information Commissioner’s Office as the supervisory authority within the UK. You can do so using their website at www.ico.org.uk by clicking the “Report a concern” link and then following the steps found on the page.



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For more information explaining how we use your information please see our Privacy Policy
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